Frequently Asked Questions

Everything you need to know about shopping with TWP Clothing.

How long does shipping take and what are the costs?

Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $100, while a flat rate of $7.95 applies to orders below that threshold.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have the original tags attached. Please use our online portal to generate a prepaid return label.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit Notes' section for item-specific advice.

What payment methods do you accept?

TWP Clothing accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We partner exclusively with factories that adhere to fair labor practices and environmental standards.

Can I track my order once it has shipped?

Yes! Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.